Betwala's Privacy Policy — Your information is completely secure

1. Introduction

Betwala.win (referred to as "betwala", "we", or "us") is a trusted online gaming platform serving users in Bangladesh. We believe your privacy is a fundamental right and protecting it is our foremost responsibility.

This Privacy Policy explains what information we collect when you use the betwala website, mobile app, or any of our other services — how that information is used, who it may be shared with, and what rights you have over your data.

By using the betwala platform, you are considered to have agreed to this privacy policy. If any part is unclear or you have questions, please reach out to our support team.

2. Information We Collect

Betwala collects information through several means. In every case, we only collect what is genuinely needed to deliver our services.

Information provided directly by you:

• Name, date of birth, and gender
• Email address & mobile number
• Mailing address and country
• National ID or passport number (for KYC verification)
• Payment details such as bKash/Nagad number or bank account
• Account password (stored in encrypted form)

Automatically collected information:

• IP Address & Device Type
• Browser type and version
• Time and duration of page visits
• Information about which pages you navigated from and to
• Gaming activity and betting history
• Transaction History

3. Purpose of Data Use

Betwala uses collected data only for specific, legitimate purposes. We never use your information for unrelated or excessive ends.

• Account Management: Registration verification, login security, and account maintenance.
• Payment Processing: Processing deposits, handling withdrawals, and maintaining transaction records.
• KYC Verification: Legal compliance and age verification.
• Customer Support: Issue resolution, complaint handling, and customer support.
• Fraud Prevention: Detecting suspicious activity and keeping your account secure.
• Bonuses & Promotions: Delivering relevant offers based on your gaming history.
• Service improvement: Analyzing user experience to improve the platform.
• Legal Compliance: Meeting regulatory requirements and fulfilling legal obligations.

4. Data Sharing

Betwala may share data with third parties under limited circumstances and strict conditions. In every case, protecting user interests remains our top priority.

Who we may share your information with:

• Payment Provider: Payment processors such as bKash, Nagad, Rocket, or banks — solely to complete transactions.
• Game Software Provider: The minimum information necessary to ensure a quality gaming experience.
• Identity Verification Service: Licensed verification agency for the KYC process.
• Legal Authorities: To comply with court orders or government directives.
• Security Partners: To prevent fraud and cyber threats.

5. Cookie Policy

The betwala website uses cookies and similar tracking technologies. Cookies are small files stored in your browser that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences, such as language or game settings.
• Analytics Cookies: To understand which parts of the site are used most — helping us improve our services.
• Security Cookies: To detect multiple accounts or fraudulent activity.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

6. Data Security

Betwala uses industry-leading technology and practices to keep your data secure. Our security framework operates across multiple layers of protection.

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Passwords are stored using bcrypt hashing — raw passwords are never retained.
• Two-factor authentication (2FA) is available.
• International-standard firewall and DDoS protection.
• Regular third-party security audits.
• Automatic blocking of suspicious login attempts.
• Data access is restricted to authorized personnel only.

7. Data Retention

Betwala does not retain data longer than necessary. Each category of information has its own specific retention policy.

• Account Information: For the duration the account is active and up to 5 years after closure — as required by law.
• Transaction records: Up to 7 years, as required by legal obligations.
• Gaming History: Up to 3 years after account closure.
• Cookie Data: Cookies are deleted when they expire or when you clear your browser.
• Support conversations: Up to 2 years after the issue is resolved.

After the applicable retention period, data is securely deleted or anonymized. The deletion process follows international security standards.

8. Your Rights

As a betwala user, you have several important rights over your own data. We fully respect and uphold these rights.

9. Minor's Privacy

Betwala is a platform strictly for adults. We do not knowingly collect or process information from anyone under the age of 18.

Age verification is carried out at the point of registration. If we become aware that a minor has created an account on our platform, that account will be closed immediately and all associated data will be deleted.

If parents believe their child has created a betwala account, please contact our support team right away. We will take prompt action.

10. Policy Changes

Betwala may update this privacy policy from time to time. Changes may be driven by legal updates, the launch of new services, or changes in technology.

For significant changes, we will try to notify you by email or through an in-platform notification. That said, we recommend visiting this page regularly to stay up to date.

Continued use of the site after a policy update will be considered acceptance of the revised Privacy Policy. If you object to any changes, you may request that your account be closed.

11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated privacy team.

• Email: [email protected]
• Support hours: 7 days a week, 24 hours a day
• Response time: Usually within 24–48 hours

We take every privacy-related request seriously and work to resolve it as quickly as possible.